Want to improve your reputation online?

Reputation & Review Management Software

Manage Your Reviews, Boost Your Online Reputation, and Proudly Display Your Rating

Show potential customers that you’re honest and reliable with our review management software.

What Is Online Review Management?

Studies show that today’s buyers turn to the internet before hiring a company or making a purchase. They read reviews, check to see if anyone had problems, and compare companies before making a decision. If your business has mediocre reviews or several negative comments, buyers aren’t going to trust you. Instead, they’ll turn to your competitors. That’s why reputation management is essential. Here are some parts of online review management that Best of the Web can help you with:

Generate Reviews

Make it simple for customers to leave reviews so satisfied customers don’t mind taking the time to do so. This can help boost your overall rating.

Respond to Comments

Your business isn’t perfect. But it does do what’s right. Help others see that you care by proactively responding to comments online.

Manage Reviews

Customers can leave reviews on so many sites. Being able to easily keep track of new reviews in one place makes them easier to manage.

Why Reputation Management Is Important

You already know that people check reviews before they make a purchase. But here are some other facts that show just how essential online review management is:

Don’t leave your reputation to chance. Instead, proactively manage your line reviews.

How to Manage Reviews with Best of the Web

When people search for your business, what do they see? If you don’t like the reviews that pop up, Best of the Web can help. We can help you take control of what people see when they research your company. To accomplish this goal, we offer:

User-friendly Customer Portal

The Listing Reviews section of your Customer Portal allows you to see all of your star ratings and reviews at once.

Review Generation

The easier it is for people to review your company, the more likely they are to leave one. Our simple to use widgets encourage people to share their experience.

Review Request

With Best of the Web, you’ll get easy to access links so you can copy and share your review generator in your emails, in text messages, or across your social platforms. This shareability makes it simple to send to your previous customers so you get more reviews.

Rating Display

You’ve worked hard to grow a reliable, honest business. Highlight your accomplishments on your website with a rating display widget so all your visitors can see what a great job you’re doing.

Reply to Reviews

Our new system allows you to respond to comments. This way, you can help manage negative reviews and provide some insight into the experience.

Benefits of Reputation Management

Review management can turn your business around. Here are three specific benefits you’ll notice:

Increase Trust

Reviews are a type of social proof. When potential customers see that other people liked your business, they’re more likely to trust you.

Generate More Sales

When your online reputation is trustworthy, people are more likely to buy from you. You’ll sell more and increase your revenue.

Improve Customer Satisfaction

Responding to comments and actively trying to ensure your customers are treated fairly improves your customer satisfaction rate over time. They’ll be happy to keep doing business with you.

How to Handle Negative Reviews

When someone posts a negative review, don’t just sit back and cry or get mad. Instead take a deep breath and remain calm. Then do these five things:

  1. Learn from the review. Is there any truth in what’s been said? What changes can you make to help improve your process?
  2. Respond quickly. People want a response ASAP. Don’t put it off.
  3. Be kind. There’s no need to respond in anger.
  4. Apologize when necessary. If your company made a mistake, don’t pass the blame. Say you’re sorry, do what you can to fix the situation, and move on. S you
  5. Seek more positive reviews with Best of the Web’s review generation tool. The more positive reviews you have, the less a negative one hurts you. Share your review generator and ask people to share their experiences.

Who We've Worked With

Pick Your Reputation Management Membership

Membership to Best of the Web includes different levels of review management based on the needs of your business.

Try our limited Free Jumpstart plan | Basic NAP (Name, Address, Phone Number) | Your Website Not Included | Sign up now

What Experts Say About BOTW

Don’t take our word for it. See what industry experts have to say about the Best of the Web directory.

Best of the Web has proven to be a successful strategy for Extra Space Storage when coupled with other local SEO techniques. We have seen a consistent improvement in many areas with our local storage facilities by having Best of the Web part of our organic strategy
Tim Eyre
Interactive Marketing Manager
A trusted source of online traffic, I always recommend BOTW for all businesses that I work with.
Chris Boggs
Founder, Web Traffic Advisors

Frequently Asked Questions

Most frequent questions and answers
Reputation management software allows you to request, view, and manage reviews from a single dashboard. It makes it simple for you to improve your online reputation.
Best of the Web offers different tools so you can quickly ask your customers for their opinions. You can send your customers a direct link or a button so they can share their thoughts.
Take your positive reviews and show them off as part of your marketing material. Send them out in emails or blast them on your social media feeds. You want potential customers to know that people are satisfied with your business.
Best of the Web designed widgets that are simple to install if you follow our directions. If you have any trouble we’ll be happy to walk you through the process. Note: Some widgets may only be available to our premium memberships and not Jumpstarts.

Take control of your online reputation today.

Click below to get your business listed in the Best of the Web, the Internet's oldest web directory!